1. Information Collection
When using Kombela, we may collect the following information:
- Personal Information: Name, email address, phone number, address, and other personal identification information provided during account creation or ticket purchase.
- Usage Data: Information about how you use the app, such as pages viewed, time spent, and interactions within the app.
- Payment Data: When you make a purchase, we may collect payment information, such as credit/debit card details, which are processed securely by our payment partners in compliance with applicable laws.
2. Use of Information
The information collected by Kombela is used for the following purposes:
- Providing Services: We use your data to process ticket purchases, provide customer support, and personalize your experience in the app.
- Communications: We may use your email or phone number to send updates, purchase confirmations, promotional offers, and important notifications about our services.
- Service Improvements: Usage data is analyzed to improve app performance and deliver a more efficient and enjoyable experience.
3. Sharing of Information
Kombela does not sell, trade, or rent your personal information to third parties. However, we may share data with:
- Service Providers: Partners who assist us in areas such as payment processing, customer support, and technological infrastructure.
- Legal Authorities: When required, we may share information with judicial or governmental authorities to comply with legal obligations or protect our rights.
4. Data Security
Kombela implements appropriate security measures to protect your personal data from unauthorized access, loss, or destruction. We use encryption for financial transactions and securely store data following industry standards.
5. Your Rights
You have the right to:
- Access and Correct Data: At any time, you can request access to, correction, or updating of the personal information we hold about you.
- Delete Account: If you wish to close your account and delete your personal data, please contact us through the support channels provided in the app.
6. Cookies
Kombela may use cookies and similar technologies to enhance your browsing experience. These cookies help us understand user behavior and personalize the content we offer. You can disable cookies in your browser, but this may affect some features of the app.
7. Changes to This Privacy Policy
Kombela may update this Privacy Policy periodically. Any changes will be communicated via the app or on the official Uniticket website. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is being used, please contact us:
- Email: kombela.app@gmail.com
- Phone: +258 86 980 0845